Combined vs Separate Policies
You can buy buildings and contents insurance as a combined single policy or as two separate policies from different providers. In most cases, combined is the right choice:
Combined Policy
One insurer covers both building and contents. Usually 10β20% cheaper than two separate policies. One renewal date, one excess. If a claim involves both (e.g. burst pipe damages building and contents), one insurer handles everything β no disputes about which policy pays.
Separate Policies
Can be worthwhile if one specialist provider offers significantly better terms for a specific element β e.g. a specialist high-value contents insurer for jewellery collectors, or a specialist building insurer for non-standard construction. Worth comparing once you know your specific needs.
What a Combined Policy Covers
Buildings section covers the physical structure of your home:
- Walls, roof, floors, ceilings, windows, doors, and fitted fixtures
- Permanent fixtures: fitted kitchen, bathroom, built-in wardrobes
- Outbuildings: garage, garden shed (check limits β often capped)
- Underground pipes and cables serving the property
- Perils covered: fire, explosion, storm, flood, escape of water, subsidence, theft damage to building, impact, falling trees
Contents section covers your personal possessions inside the home:
- Furniture, soft furnishings, carpets, curtains
- White goods: fridge-freezer, washing machine, dishwasher
- Electronics: TV, laptop, games consoles, sound systems
- Clothing, jewellery (up to single-item limit), sports equipment
- Perils covered: theft, fire, flood, escape of water (and accidental damage if added)
Getting the Rebuild Value Right
Buildings insurance should be based on the rebuild cost β not the market value of your property. In many UK cities, market value far exceeds rebuild cost. Insuring for market value wastes money and doesn't improve your cover.
The rebuild cost includes: demolishing the existing structure, architect and professional fees, rebuilding to current building regulations, and all fixtures and fittings. Use the ABI's House Rebuilding Cost calculator (abi.org.uk) to estimate an accurate figure for your property type, size, and location. Review and update it at renewal β rebuild costs rise with inflation and material costs.
If your building is insured for Β£300,000 but the rebuild cost is Β£200,000, you're paying 50% more premium than necessary β and still only covered for the actual rebuild cost. If insured for Β£150,000 but the rebuild cost is Β£200,000 (under-insured by 25%), an insurer may reduce any claim by 25% (the "average clause"). Get the rebuild value right at the start.
Valuable Optional Add-Ons to Consider
| Add-On | What It Covers | Worth It? |
|---|---|---|
| Accidental damage | Spills, breakages, DIY accidents inside the home | Yes for families with children |
| Personal possessions | Items taken outside the home (phone, laptop, jewellery) | Yes if you carry valuables regularly |
| Home emergency | Callout for boiler breakdown, plumbing emergencies, locked out | Depends on age of boiler/systems |
| Legal expenses | Legal disputes with neighbours, employers, personal injury | Moderate value, low cost add-on |
| Specified high-value items | Individual items above single-item limit (jewellery, cameras) | Essential if you own high-value items |
| Garden cover | Garden furniture, plants, tools beyond standard limits | Moderate β check standard limit first |
Making a Claim: What to Do
Report immediately β especially theft
For theft or vandalism, report to the police first and get a crime reference number. Most insurers require this for theft claims. Report to your insurer within 24β48 hours of discovering the loss or damage.
Document everything before cleaning up
Photograph or video all damage before making any temporary repairs. Keep damaged items β don't throw them away before the loss adjuster assesses them. Note the date and time of discovery.
Make only emergency temporary repairs
If immediate action is needed (e.g. boarding up a broken window, stopping a leak), take reasonable emergency action β but don't do permanent repairs without insurer approval. Keep receipts for any emergency costs.
Provide a full list of damaged/stolen items
For contents claims, list every item with make, model, approximate age, and original purchase price where known. Proof of ownership helps (photos, receipts, bank statements) but most insurers will accept a sworn statement for reasonable household items.